Refund Policy

Last updated: October 11, 2026

Try before you pay

Tracepaper's overlay is free, and Pro comes with a 7-day free trial, so you can check that it works for you before paying anything.

14-day money-back guarantee

If Tracepaper Pro isn't right for you, ask for a refund within 14 days of a payment and you will get a full refund of that payment, no questions asked. This applies to the first payment of a monthly or yearly plan and to each yearly renewal.

How to ask for a refund

Refunds are processed by Paddle.com, our reseller and merchant of record. Use the link in your receipt, ask Paddle at paddle.net, or email support@decisionscalc.com with the email address you used to buy. Refunds go back to your original payment method; how long it takes to appear depends on your bank.

Cancelling

You can cancel any time from the link in your purchase email. Pro stays active until the end of the period you have paid for and does not renew after that.